Privacy Policy

Introduction

Starix Marketplace (“Starix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

• Account information: name, email, phone number, delivery address, password (hashed).
• Order data: order history, items purchased, payment details (payment provider tokens, not raw card data).
• Device & usage data: IP address, browser, device identifiers, pages visited, and interaction data.
• Support & communications: messages you send to customer support (including attachments you provide).

2. How we use your information

• To process orders, payments, returns and refunds.
• To provide customer support and respond to inquiries.
• To improve our services, personalise your experience, and show relevant products.
• To detect and prevent fraud and abuse and to meet legal obligations.
• To send transactional messages and important account notices (order confirmations, shipping updates).

3. Sharing & disclosure

We may share your information with:

• Payment providers (e.g. M-Pesa) to process transactions.
• Logistics and delivery partners to fulfil your orders.
• Service providers who support our platform (hosting, analytics, support tools).
• When required by law, or to protect rights, safety, or property.

4. Cookies & tracking

We use cookies and similar technologies to operate the site, remember preferences, and measure site performance. You can manage cookie preferences via your browser settings; note some features may require cookies to work correctly.

5. Security

We apply reasonable technical and organisational measures to protect your information. No online system is completely secure — if you believe your account has been compromised please contact support immediately.

6. Data retention

We retain personal data as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type (e.g. order records retained for accounting and legal compliance).

7. Your rights

• Access: request the personal data we hold about you.
• Correction: ask us to correct inaccurate data.
• Deletion: request deletion where we are not required to retain the data.
• Objection/Restriction: object to or request restriction of some processing activities.

To exercise these rights contact starixhq@gmail.com. We may need to verify your identity before actioning requests.

8. Children

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data please contact us.

9. International transfers

We may transfer data to service providers in different countries. When transfers occur we ensure appropriate safeguards are in place to protect your data.

10. Changes to this policy

We may update this policy. If changes are material we will notify users by posting a notice on our site or sending an email. The “Effective date” at the top indicates when the policy was last updated.

11. Contact

Questions or requests: starixhq@gmail.com

Address: Nairobi, Kenya